Delivery

Our delivery charge is £5.95  for as many Home accessory items as you like, it covers the UK mainland only. We can deliver to Ireland and The Highlands of Scotland, however the standard charge will be £9.95 depending on parcel size.,so please contact us for a price .
For international orders, please contact us with details of the items you would like to order and we will issue a quote for the price of the postage.
Orders can also be collected from our store , so please select the click and collect on check out .
Larger items such as bespoke furniture  can be sent and postage charges will be quoted for depending on the weight and size of the parcel. Please enquire via email at smamos@live.co.uk.
All items are sent via courier or via Royal Mail. Please be assured that all due care and attention is taken in thoroughly checking and packing your parcels before they are sent out to you. We aim to send out all orders within 3-5 working days, excluding weekends and Bank Holidays. Please allow up to 10 working days for your items to arrive from the date of purchase. Please note some orders may arrive in more than one parcel and via different couriers and may require a signature.
If you request for a delivery to be left in a safe place, we cannot be held responsible for any losses or parcels going missing and this is requested at your own risk.

 Furniture and Mirrors

A £45- £64 standard delivery charge is applicable to orders of larger pieces of furniture and large mirrors (this is only applicable for UK mainland) If you are interested in more than one item in this category then please contact us for a postage quote.Again we recommend you email or call us to discuss how much this will be and you will invoiced prior to delivery for this. 

Bespoke Furniture & Items 

Please allow 6-8 weeks for any bespoke furniture item from he time of ordering, all items are door to door, and you will need to help unload at your end and check and sign  your item to say your happy .
We are unable to take furniture up any stairs, only door to door is available .
Bespoke signs are 7-14 working days from order.
Please note all our bespoke rustic items are handmade and up cycled materials so may vary to image, wood is a natural product and  this can split shrink or move over time, its the beauty of the item. 

Returns and Exchanges

We hope you are happy with your purchases but if for any reason you are unhappy with your items or you find they are unsuitable, please contact us via email at smamos@live.co.uk or call us direct . Please DO NOT contact us via our social media accounts as your message may get lost and at times it is impossible for us to track your order.
We will be happy to offer a refund or exchange on (home accessories items ) ( No refunds on bespoke made to order) as long as they are returned within 7 days, unused and in perfect condition and in the original packaging. You are required to return the item and pay for the return postage we are not responsible for paying for postage i am afraid . We will not refund any postage charges incurred . We cannot be held responsible for items that either do not reach us, or that are damaged on the way back to us. For this reason we recommend you use a reputable courier and ensure the items are sufficiently wrapped to avoid damage or loss.
Please include your order details inside the returned parcel (name and address)
Damages in transit that have been incurred on the way to you will be either replaced or refunded providing the original delivery label and packaging have been kept. All damages must be reported via email within 48 hours of delivery. You will be asked to email photographs of the damaged item to us along with photographs of the packaging.
If a refund is issued,  please allow up to 10 working days for your refund to clear.
PRIVACY POLICY


At Unique Items by Happy Hopes, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

Our Privacy Commitment

Unique Items by Happy Hopes are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the GDPR 2018 Legislationand other applicable laws. You may contact us at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

GDPR & Consent

Your use of the website, and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy. You will be required to click a button that signifies your understanding of this policy and your consent for us to hold your data for the reasons laid out in this Privacy Policy.

Information About You

If you sign up for the email newsletter, we keep your name and email address on record to be used solely for this purpose alone.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had.

When you become a client of ours we will keep a record of their business contact information, including email, telephone number and correspondence address so that correspond with you throughout the duration of our working relationship. Once our contract with you is over then we will destroy any sensitive data we hold on you. We will keep names and email addresses on file, however, should you wish to contact us again in the future.

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.

How we use your Personal Data

All the information we collect via the website or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  1. Passing on your specific information to staff or sub-contractors who may be working with us on the delivery of our contract with you.
  2. Technical administration of our website.
  3. Providing you with information about the services we offer.
  4. To verify details of your payment method or credit card account.

Data over the Internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at buy-from.com, you're agreeing and authorising us to process data in this way.

How we Protect Information 

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive translationssuch as payments.

We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.

Only employees and any third party service providers who need the information to perform a specific job are granted access to personally identifiable information.

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information not caused by our negligence.

How You Can Help Us Protect Your Information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Further Information

If you have questions about your personal data or our privacy policy, please contact us at smaos@live.co.uk.

To see all the information we have about you, and to correct any inaccuracies, please write to us at: 7 Market Street, Tenbury Wells, WR15 8BH.